COACHING
Fournies, Ferdinand F. Coaching For Improved Performance. Revised Edition. New York, New York: McGraw-Hill, 2000.

Fournies, Ferdinand F. Why Employees Don't Do What They Are Suppose To Do And What To Do About It. Revised and Updated Edition. New York, New York: McGraw-Hill, 1999.


CONFLICT RESOLUTION
Weeks, Dudley. The Eight Essential Steps To Conflict Resolution. New York, New York: Jeremy P. Tarcher/Putnam, 1992.


CONFLICT MANAGEMENT/DEALING WITH DIFFICULT PEOPLE - COMMUNICATION
Horn, Sam. Tongue Fu! How To Deflect, Disarm, And Defuse Any Verbal Conflict. New York, New York: St. Martin's Press, 1996.


CREATIVITY & INNOVATION
Kelley, Tom with Jonathan Littman. The Art Of Innovation: Lessons In Creativity From IDEO, America's Leading Design Firm. New York, New York, A Currency Book, 2001.


DELEGATION
Blanchard, Kenneth, William Oncken, Jr., and Hal Burrows. The One Minute Manager Meets The Monkey. New York, New York: William Morrow And Company, Inc., 1989.

Oncken, William III. Monkey Business. Provo, Utah: Executive Excellence Publishing, 2000.


DIVERSITY
Zemke, Ron, Claire Raines, and Bob Filipczak. Generations At Work: Managing The Clash Of Veterans, Boomers, Xers, and Nexters In Your Workplace. New York, New York: AMACOM, American Management Association, 2000.


FEAR IN THE WORKPLACE
Ryan, Kathleen D. and Daniel K. Oestreich. Driving Fear Out Of The Workplace: Creating High-Trust, High-Performance Organizations. Second Edition. San Francisco, California: Jossey-Bass Publishers, 1998.


FLORIDA HISTORY
Gannon, Michael. Florida: A Short History. Gainesville, Florida: University Press Of Florida, 1993.


GOVERNMENT IN FLORIDA
Colburn, David R. and Lance deHaven-Smith. Government In The Sunshine State: Florida Since Statehood. Gainesville, Florida: University Press Of Florida, 1999.


FUTURE
Barker, Joel Arthur. Paradigms: The Business Of Discovering The Future. New York, New York: HarperCollins Publishers, Inc., 1992.


INSPIRATION
Holtz, Lou. Winning Every Day: The Game Plan For Success. New York, New York: HarperCollins Publishers, Inc., 1998.


ASSUMING A NEW LEADERSHIP ROLE/POSITION
Ciampa, Dan and Michael Watkins. Right From The Start: Taking Charge In A New Leadership Role. Boston, Massachusetts: Harvard Business School Press, 1999.


LEADERSHIP
Kouzes, James M. and Barry Z. Posner. The Leadership Challenge: How To Keep Getting Extraordinary Things Done In Organizations. Second Edition. San Francisco, California: Jossey-Bass Inc., Publishers, 1995.

Smith, Perry M. Rules & Tools For Leaders. Garden City Park, New York: Avery Publishing Group, 1998.


THE ART OF CARING LEADERSHIP
Autry, James A. Love & Profit: The Art Of Caring Leadership. New York, New York: William Morrow And Company, Inc., 1991.


LEADERSHIP/MANAGEMENT WHEN YOU ARE NOT IN CHARGE (OR EVEN WHEN YOU ARE)

Bellman Geoffrey M. Getting Things Done When You Are Not In Charge. Second Edition. San Francisco, California: Berrett-Koehler Publishers, Inc., 2001.


MANAGERSHIP
Buckingham, Marcus and Curt Coffman. First, Break All The Rules: What The World's Greatest Managers Do Differently. New York, New York: Simon & Schuster Inc., 1999.


MEANING
Frankel, Victor E. Man's Search For Meaning. Revised and Updated. New York, New York: Washington Square Press, 1984.


MOTIVATION
Daniels, Aubrey C. Bringing Out The Best In People: How To Apply The Astonishing Power Of Positive Reinforcement. New And Updated Edition. New York, New York: McGraw-Hill, Inc., 2000.

Kouzes, James M. and Barry Z. Posner. Encouraging The Heart: A Leaders' Guide To Rewarding And Recognizing Others. San Francisco, California: Jossey-Bass Inc., Publishers, 1999.

Nelson, Bob. 1001 Ways To Reward Employees. New York, New York: Workman Publishing Company, Inc., 1994.


NEGATIVITY
Topchik, Gary S. Managing Workplace Negativity. New York, New York: AMACOM, American Management Association, 2001.


NETWORKING
Mackay, Harvey. Dig Your Well Before You're Thirsty. New York, New York: A Currency Book, Doubleday, 1997.


OUTSOURCING
Greaver, Maurice F. II. Strategic Outsourcing: A Structured Approach To Outsourcing Decisions And Initiatives. New York, New York: AMACOM, American Management Association, 1999.


OUTSOURCING HUMAN RESOURCES
Cook, Mary F. Outsourcing Human Resources Functions. New York, New York: AMACOM, American Management Association, 1999.


PERFORMANCE APPRAISAL
Coens, Tom and Mary Jenkins. Abolishing Performance Appraisal: Why They Backfire And What To Do Instead. San Francisco, California: Berrett-Koehler Publishers, Inc., 2000.


PERSONAL STYLE/PERSONALITY TYPES
Isachsen, Olaf and Linda V. Berens. Working Together: A Personality-Centered Approach To Management. Third Edition. Irvine, California: Institute For Management Development, 1995


RE-ENGINEERING APPLIED TO THE PUBLIC SECTOR
Linden, Russell M. Seamless Government: A Practical Guide To Re-Engineering In The Public Sector. San Francisco, California: Jossey-Bass Publishers, 1994.


TEAMS
Scholtes, Peter R., Brian L. Joiner, and Barbara J. Streibel. The Team Handbook. Second Edition. Madison, Wisconsin: Oriel Incorporated, 1996.